Survey & Feedback Systems

People Development Strategy > Survey & Feedback Systems

Improve organizational effectiveness by monitoring employee
and customer opinions and attitudes.
The primary reason employees voluntarily leave an organization is dissatisfaction with some aspect of the organization or the work itself. Similarly, if your organization and your customers disagree on product or service expectations, you can be sure they will look to your competitors for solutions. Not knowing what employees and customers think can cost a company dearly. We can provide your organization with surveys that identify critical factors for ensuring successful employee and customer relationships.

Process
Our consultants begin by helping you determine the type of feedback you require. Then, we design customized survey instruments to gather the feedback. Our consultants make it easy to track employee and customer feedback by administering the survey, monitoring its progress, analyzing survey data and making recommendations for organizational improvements. You can choose to have respondents participate in surveys using the Internet, touch-tone telephone or paper and pencil. Our products and services include:

New hire surveys.
Employee opinion surveys.
Customer satisfaction surveys.
Exit surveys and turnover analysis.
Action plans for responding to survey feedback.

Outcomes
Our survey and feedback systems help your company to:

Drive sales, increase customer retention and improve customer service.
Identify areas for potential improvement that affect the attitudes
of valuable employees.
Proactively reduce employee turnover.

Home | People Development Strategy | Testimonials | Contact Us